Refund policy

At Shopwest, customer satisfaction is our top priority. We stand behind the quality of our health, kitchen, and tech products. If you receive a damaged, defective, or incorrect item, we are here to make it right quickly and hassle-free.

1. Return Timeframe & Eligibility Criteria

We offer a 7-day Return and Replacement Window from the date your package is delivered.

To be eligible for a return or replacement:

  • The item must be unused, unwashed, and in the same condition as received.

  • The product must be in its original packaging along with all original tags, boxes, user manuals, and accessories included.

  • Proof of purchase (Order ID or invoice copy) is required.

2. Damaged, Defective, or Incorrect Products

If your package arrives damaged, defective, or if you received the wrong item:

  • Contact us within 48 hours of delivery at shopwestcare@gmail.com.

  • Unboxing Video Requirement: To help us process claims quickly with our courier partners, please record a short, unedited unboxing video showing the shipping label and the defect/damage.

  • Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

3. Non-Returnable Items

For hygiene, safety, and operational reasons, certain items cannot be returned or refunded once opened/used:

  • Personal care, wellness, or health accessories that come into direct contact with skin or body (unless delivered damaged/defective).

  • Items marked as "Final Sale" or promotional clearance items.

  • Products returned with missing original packaging, accessories, or parts not due to our error.

4. Exchange Options

If you wish to exchange a product for another variant or a different product from our store:

  • Please email us at shopwestcare@gmail.com with your Order ID and the item you wish to exchange it for.

  • If the new item has a price difference, we will send a payment link for the remaining amount or issue a store credit for the balance.

5. Return Shipping Costs

  • Defective / Damaged / Wrong Item: Shopwest covers 100% of the return shipping cost. We will arrange a reverse pickup from your address via our courier partner.

  • Dislike / Change of Mind: If a reverse pickup is requested for reasons unrelated to damage or defect, a nominal reverse shipping fee (e.g., ₹50–₹99) may be deducted from the final refund amount.

  • If reverse pickup is unserviceable in your PIN code, you may be requested to self-ship the product to our warehouse in Karnal, Haryana, and we will reimburse reasonable courier costs upon receiving the receipt.

6. Refund Process & Timing

Once your returned item is received at our facility and inspected:

  1. We will notify you via email regarding the approval or rejection of your refund.

  2. Prepaid Orders (UPI, Cards, Net Banking): Approved refunds will be credited back to your original payment source within 5–7 business days.

  3. Cash on Delivery (COD) Orders: Refunds will be issued via UPI transfer or direct Bank Transfer (NEFT) after you provide your payout details via email. Processing takes 3–5 business days post-inspection.

7. Contact Us

For any questions or to initiate a return, reach out to our customer care team:

  • Brand Name: Shopwest

  • Customer Support Email: shopwestcare@gmail.com

  • Return Warehouse Location: Karnal, Haryana, India

  • Website: https://shopwest.in/