Shipping policy

At Shopwest, we are committed to delivering your problem-solving utility products quickly, safely, and transparently across India. Here is everything you need to know about how we handle shipping and delivery.

1. Order Processing Time

  • All orders are verified and processed within 1–2 business days (Monday through Saturday, excluding national holidays and Sundays).

  • Orders placed on Sunday or national holidays will be processed on the next business day.

  • For Cash on Delivery (COD) orders, our automated system or customer support team may contact you via WhatsApp, SMS, or phone call to confirm the order before dispatch.

2. Shipping Costs & Delivery Timeframes

We partner with top courier networks across India (such as Shiprocket, Delhivery, Blue Dart, and India Post) to ensure fast and reliable service.

Order Type Estimated Delivery Time Shipping Fee
Prepaid Orders (UPI, Credit/Debit Cards, Net Banking) 3–7 business days FREE Shipping nationwide
Cash on Delivery (COD) Orders 3–7 business days FREE / Standard Fee ₹49 (Set according to your store setting)

Note: Delivery times are estimates and start from the date of dispatch, not the order date.

3. Order Tracking Information

  • As soon as your parcel is packed and handed over to our courier partner, you will receive an Email and SMS/WhatsApp notification containing your Tracking Number (AWB) and a direct tracking link.

  • You can track the real-time status of your package at any time using the link provided in your shipping confirmation.

4. Delivery Issues & Delays

While we strive to deliver your products on time, minor delays can sometimes occur due to unavoidable circumstances such as:

  • Severe weather conditions or natural disruptions.

  • Local festival rushes or regional transport strikes.

  • Incomplete or incorrect delivery address provided at checkout.

Incorrect Address: Please re-check your address and PIN code carefully during checkout. Shopwest is not responsible for non-delivery caused by incomplete address details or incorrect contact numbers.

5. Damaged, Missing, or Undelivered Packages

  • Undelivered Parcels: If the courier attempts delivery multiple times and cannot reach you, the parcel will be returned to our facility. Re-shipping returned orders may incur an additional delivery charge.

  • Damaged in Transit: If your package arrives visibly damaged or tampered with, please do not accept the package from the delivery agent. Take photos/videos of the box and report it immediately to shopwestcare@gmail.com.

6. International Shipping

Currently, Shopwest operates and delivers exclusively within India. We do not offer international shipping at this time.

7. Contact Us

If you have any questions regarding your shipment status or shipping policy, feel free to reach out to us:

  • Brand Name: Shopwest

  • Support Email: shopwestcare@gmail.com

  • Dispatch Location: Karnal, Haryana, India

  • Website: https://shopwest.in/